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FAQ

New to Cardzone? Start here.

Short, direct answers for merchants selling digital cards for the first time.

Getting started

What is Cardzone?

Cardzone supplies digital cards and game top-ups to stores. You choose what to sell and at what price. When your customer buys, Cardzone delivers the code or top-up automatically and deducts its cost from your store wallet.

I have never sold digital cards. Is Cardzone for me?

Yes. You do not need stock, provider contracts, or technical experience. You need a registered business (a commercial registration or a freelance certificate) and a place to sell, such as a Salla store.

How do I make money?

You pay your merchant price for each card and sell it at the retail price you set. The difference is your profit. The Product Prices page in your dashboard shows your cost, your price, and your profit for every product.

Where can I sell?

In your Salla store through the Cardzone app on the Salla App Store, or in your own website or app through the Cardzone B2B API.

How do I get started?

Five steps:

  • Create your merchant account and upload your documents.
  • Verify your email from the link we send you.
  • Top up your store wallet.
  • Connect your Salla store or create API keys.
  • Set your retail prices and start selling.

Documents and verification

What documents do I need to sign up?

Two documents:

  • Commercial registration (CR), or a freelance certificate (⁨وثيقة العمل الحر⁩) if you work as a freelancer.
  • A valid ID of the business owner, such as a national ID or Iqama.
I am a freelancer without a commercial registration. Can I sign up?

Yes. A Saudi freelance certificate (⁨وثيقة العمل الحر⁩) from the Freelance platform is accepted in place of a commercial registration. Enter the certificate number in the commercial registration field and upload the certificate.

My business is registered outside Saudi Arabia. Can I sign up?

Yes. Choose your country of incorporation and upload the official business registration document issued there.

How long does verification take?

Your application is submitted as soon as you create your account. Verification is usually done within a couple of hours and can take up to 1 business day.

What if my application needs changes?

You will see the reason on the Business verification page in your dashboard. Update the details or upload a new document, then submit again.

Wallet and pricing

Why do I need to top up a wallet?

Cardzone is prepaid by default. The cost of every order is deducted from your store wallet in Saudi riyals. Orders cannot be fulfilled when the balance is too low, so keep your wallet topped up.

How do I top up my wallet?

Two ways:

  • Bank transfer: In your Cardzone dashboard, add the bank account you transfer from, transfer to Cardzone's account with the reference shown, and upload the receipt. We credit your wallet after reviewing it.
  • Salla: Purchase a top-up add-on from the Cardzone app in Salla. You can also pay with your Salla wallet balance.
Can I get a line of credit instead of prepaying?

We offer a line of credit to merchants with regular sales volume above a certain level. Contact us at info@cardzone.ai or through the support page to learn more.

Who sets the selling prices?

You do. Set your own price for any product on the Product Prices page. Products without your own price use Cardzone's suggested retail price.

What happens if an order fails?

Failed orders are very rare because Cardzone works with a large pool of providers and automatically tries another one when a provider cannot fulfill an order. If an order still cannot be fulfilled, the amount reserved from your wallet is released back to your balance.

Orders and support

How do my customers receive their codes?

It depends on the product:

  • Codes: Sent to your customer by email or SMS.
  • Direct top-ups: Sent straight to the player ID your customer enters, such as PUBG UC.

Messaging costs are deducted from your wallet.

What is the difference between Sandbox and Live API keys?

If you sell through the API:

  • Sandbox: Works right after signup so you can build and test with sample responses.
  • Live: Places real orders. Needs an approved business verification and a verified email.
Can my team use the same account?

Yes. Invite team members from your dashboard and give each one a role: admin, product manager, accountant, or support.

How can I contact support?

Message us on WhatsApp or send us an email. You can also reach us through the support page.

Still have a question?

Contact support